Austra Pharma is committed to fast, safe, and on-time delivery to our customers. Our shipping policy includes the following
1. Delivery Coverage
Nationwide delivery across Vietnam and selected Southeast Asian countries.
Delivery to the exact address provided by the customer.
2. Delivery Timeframe
Orders are processed and delivered within 1–7 business days depending on location and stock availability.
Inner-city orders are typically delivered within 24–48 hours.
3. Shipping Fees
Free shipping for orders that meet the minimum value required per region or promotion.
Orders below the threshold are subject to standard carrier rates.
4. Packaging
All products are securely and carefully packaged, meeting medical and transport standards.
Invoices and related documents will be included upon request.
5. Shipping Responsibility
Austra Pharma is responsible for the order until it is delivered to the customer.
In cases of loss or damage during transit, we will handle returns or exchanges as per our policy.
6. Order Tracking
Customers will receive a tracking number to monitor their shipment online.
For inquiries during shipping, please contact our customer service team.