Austra Pharma is committed to providing a transparent, professional, and convenient purchasing experience for all customers. Our purchasing policy includes the following provisions:
1. Purchasing Channels
Customers can purchase Austra Pharma products through:
Direct purchases at our office or authorized dealers.
Via phone, email, or the official Austra Pharma website.
Through authorized distribution partners or resellers.
2. Eligible Customers
We serve the following customer groups:
Pharmacies, hospitals, clinics, spas, and healthcare centers.
Distribution companies, agents, and retailers.
Individuals purchasing in bulk for use or resale.
3. Orders & Payments
Pricing: Prices are publicly listed and may vary depending on market conditions. Wholesale pricing is available for bulk orders.
Payment Methods: Bank transfers or other pre-agreed payment methods are accepted.
Order Confirmation: Orders are processed only after official confirmation and required payment is received
4. Delivery
Delivery is available nationwide (Vietnam) and in select Southeast Asian countries.
Delivery times vary depending on product type and destination.
Free delivery is offered for orders meeting the minimum value threshold set by each promotion period.
5. Product Inspection & Receipt
Customers have the right to inspect goods upon delivery.
If any product is found defective or damaged in transit, please report within 24 hours of receipt.
6. Return & Exchange Policy
Products may be returned or exchanged if unused, sealed, and found defective due to manufacturing or shipping issues.
Promotional items, gifts, or unsealed products are not eligible for return/exchange.
7. Customer Support
Austra Pharma’s support team is available 24/7 via hotline, email, or customer care system.
All inquiries or complaints will be responded to within 48 working hours.